3Com NBX 100 Administrator's Manual - page 246
246
C
HAPTER
10: SIP-M
ODE
O
PERATIONS
SIP Telephone Restrictions and ACD
These restrictions apply to SIP-only devices and their interaction with
ACD:
■
A SIP-only phone cannot call an ACD group.
■
A SIP-only phone cannot be a member of an ACD group.
■
A SIP-only phone cannot call a Hunt group or a Calling group.
■
A SIP-only phone cannot be a member of a Hunt group or a Calling
group.
ACD Features Not Available in SIP
These ACD features are not available on a SIP mode system:
■
In Queue Digit processing
■
Queue Exit announcement
■
Estimated Wait time Announcement
■
Business and custom hours
■
Shifts
■
Closed announcement
Incoming ACD Calls From a SIP Gateway
Calls coming in to an ACD group from a SIP gateway exhibit the same
behavior as incoming calls from any other source. However, do not set
the call coverage for that ACD to a 3Com phone. An ACD group’s call
coverage can be:
■
Another ACD group
■
Hunt group
■
Sip phone