3Com NBX 100 Administrator's Manual - page 148
148
C
HAPTER
7: C
ALL
D
ISTRIBUTION
G
ROUPS
ACD Agents
The Agent List window allows you to display the status of each ACD
agent.
The statistical data does not contain the details for the ACD agents; the
display shows the overall summary of the ACD activity at that instance.
Fields in the Agent List Window
Table 32
describes the function of each field and button in the Agent List
window (Click Call Distribution Groups > ACD Agents).
Play/Record Extension
Lets you identify the telephone extension to which the
selected .WAV file applies.
Apply
Associates the .WAV file that you identified in the
Play/Record Extension.
Enter the New
Announcement Name
to Record
Lets you associate a mnemonic name with the .WAV file.
Enter Path for .WAV
File to Import
Announcement
Lets you point ACD to the location in the file system of the
.WAV file that you want to associate with the selected
telephone extension.
Browse
Instructs the system to search the file system under your
direction for the .WAV file to associate with the selected
telephone extension.
Import
Imports a .WAV file from the file system into the ACD list of
usable announcements.
Table 31 Announcements Window: Field Descriptions
Field
Description
Table 32 Agent List Window: Field Descriptions
Field
Description
Extension
Displays the telephone extension of the agent.
First Name
Displays the first name of the agent.
Last Name
Displays the last name of the agent.
Status
Identifies the current telephone status of the agent.
Categories include:
Connected - The agent's telephone is offhook.
Idle - The agent's telephone is onhook.
Ringing - The agent's telephone is ringing.