3Com NBX 100 Administrator's Manual - page 155
Hunt Groups
155
■
Voice Mail — The system routes an unanswered call to the hunt
group extension’s voice mailbox or to a configured operator.
■
Auto Attendant — The system routes an unanswered call to the
Automated Attendant that you specify.
■
Phone Number — The system routes an unanswered call to the
extension that you specify, such as the receptionist, or another hunt
group.
Hunt Group
Supervisory
Monitoring
You can configure the system to allow a privileged user to join an
ongoing conversation in a hunt group with or without the knowledge of
the parties involved in that conversation. This feature is called Supervisory
Monitoring.
The monitoring user is called the supervisor. The supervisor, who might or
might not be the system administrator, can join a call between a person
calling into the system (for example, a customer) and a person on-site
whose job it is to accept incoming calls. Joining calls in progress can
ensure proper customer support.
To enable Supervisory Monitoring for a Hunt Group, you must define a
Supervisory Monitoring Domain (Feature Settings > Supervisory
Monitoring) that includes the Hunt Group. For more information about
Supervisory Monitoring, see
“Supervisory Monitoring”
in
Chapter 3
.