3Com NBX 100 Administrator's Manual - Pstn G
7
7
C
ALL
D
ISTRIBUTION
G
ROUPS
Automatic Call Distribution (ACD)
135
ACD Groups
136
ACD Shifts
139
Estimated Wait Time Announcements
140
In-Queue Digit Processing and Announcements
140
ACD Group Open/Close and Announcements
141
Announcements for SIP-Mode Systems
141
Wrap-Up Time
141
Streaming ACD Data Through a TCP Socket
143
ACD Considerations
143
Hardware Limits for ACD Groups
143
ACD Operations With Call Detail Reports (CDR)
143
Display Data
144
Voice Mail Port Usage
144
Using ACD
144
ACD Groups
145
ACD Announcements
146
ACD Agents
148
ACD Statistics
149
Hunt Groups
152
Linear and Circular Hunt Groups
154
Calling Groups
154
Call Coverage
154
Hunt Group Supervisory Monitoring
155
8
PSTN G
ATEWAY
C
ONFIGURATION
Configuring and Managing Analog Line Card Ports
157
Configuring a Line Card Port
158
Modifying a Line Card Port
160
Removing a Line Card Port
160
Verifying Line Card Port Status
161
Rebooting a Line Card Port
161
Advanced Settings
161
Configuring and Managing Digital Line Cards
162
Adding a Digital Line Card
163
Configuring the Digital Line Card
166