3Com NBX 100 Administrator's Manual - Eature
3
F
EATURE
S
ETTINGS
This chapter provides information about configuring the system to take
advantage of system features. It describes these topics:
■
Account Codes
■
Call Pickup
■
Call Park
■
Page Zones
■
Ring Patterns
■
Supervisory Monitoring
■
Speed Dials
■
WhisperPage
For more information about these topics and configuration procedures,
see the online Help.
Account Codes
Account codes are additional numbers that telephone users dial to
associate calls with specific functions, sources, or destinations. For
example, call center operations often employ account codes to associate
calls made by Automatic Call Distribution (ACD) agents with their
relevant accounts for tracking purposes. (See
Chapter 7
in this guide for
more information about ACD.) Telephone users enter an account code
while placing a call or during a call.
Verifying account codes is a global configuration setting, while enforcing
account codes is a per-Class of Service (CoS) setting. If the CoS setting
enforces the account code for that particular type of call, a telephone
user must enter an account code before the system routes the call.
The enforced account code does not apply to internal or emergency (911)
calls.