Oki B412dn User Manual - page 253
Print Problems
Note
For details on problems related to applications, contact their suppliers.
Cannot print
Cause
Solution
Reference
The printer is turned off.
Turn the printer on.
Status is [Offline].
Press
(ONLINE) to switch to [READY TO PRINT].
The cable is disconnected. Connect the cable.
-
There may be a problem
with a cable.
Replace it with a spare cable, if available.
-
The output port of the
printer driver is incorrect.
Specify the output port that the printer cable is connected to.
-
The printer icon indicates
[Offline] on Windows.
Check that the printer is not offline.
1. Right-click the printer icon, and then click [See what's printing].
2. Open the [Printer] menu, clear the [Use Printer Offline] check box.
-
A PostScript error is
displayed on the computer
screen.
Check by performing a test print.
If a test print can be performed correctly
The computer's free memory space may be insufficient. Remove the cause
of memory shortage.
If a test print can not be performed correctly
Resolve any problems with the printer or printer driver.
If an error occurs due to the settings of application software, check the
settings by referring to the instruction manual of the relevant application
software.
-
If the print settings for the target file are wrong, change them, and then
print again.
-
To print error details for checking, check the following procedure by using the
PS printer driver.
1. Click [Print] on the [File] menu.
2. Click [Preference].
3. Click [Advanced] on the [Layout] tab.
4. Select [Yes] after selecting [PostScript Options] > [Send PostScript Error
Handler].
-
Cannot print (network connection)
Cause
Solution
Reference
A LAN cable was connected after the
printer was turned on.
Turn off the printer, connect a LAN cable, and then turn the printer
on.
The IP address settings of the printer and
computer are incorrect.
Check with your network administrator.
-
The status of the printer is "Paused" in OKI
LPR Utility.
In OKI LPR Utility, select the printer, and then clear the "Pause"
check box on the "Remote Print" menu.
-
Cannot print (USB connection)
Cause
Solution
Reference
Another printer driver that operates when connected via
a USB interface is installed.
Remove the relevant printer
driver.
-
A USB hub is used.
Connect the printer to the
computer directly.
Connecting a Computer to the Printer
Free space in memory is insufficient.
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