NEC Univerge SV8100 Programming Manual - page 141
UNIVERGE SV8100
Issue 1.0
Programming Manual
2 - 101
Description
Use Program 11-13 : Service Code Setup (for ACD) to customize the Service
Codes which are used with the Automatic Call Distribution (ACD) feature. You can
customize additional Service Codes in Programs 11-10 ~ 11-12 and 11-14 ~ 11-16.
The following chart shows:
The number of each code (01~13).
The function of the Service Code.
The type of telephones that can use the Service Code.
The default entry.
Program 11 : System Numbering
11-13 : Service Code Setup (for ACD)
Level:
IN
Input Data
Item
No.
Item
Terminals
Default
01
ACD Log In/Log Out (for KTS)
MLT, SLT
5
02
ACD Log Out (for SLT)
SLT
655
03
Set ACD Wrap-Up Time (for SLT)
SLT
656
04
Cancel ACD Wrap-Up Time (for SLT)
SLT
657
05
Set ACD Off Duty (for SLT)
SLT
658
06
Cancel ACD Off Duty (for SLT)
SLT
659
07
--- Not Used ---
08
Agent ID Code Login
Allows an AIC Agent to log into a group.
MLT
No Setting
09
Agent ID Code Logout
Allows an AIC Agent to log out of a group.
MLT
No Setting
10
ACD Agent Login by Supervisor
Allows an ACD Supervisor to log into a group.
MLT
667
11
ACD Agent Logout by Supervisor
Allows an ACD Supervisor to log out of a group.
MLT
668