NEC Univerge SV8100 Programming Manual - Program 41 : Acd Setup
UNIVERGE SV8100
Issue 1.0
Programming Manual
2 - 431
Description
For each ACD Group (1~64), use
Program 41-04 : ACD Group Supervisor
to assign
the group supervisor extension and operating mode. Operating modes are:
0 = Supervisor extension does not receive ACD Group calls.
1 = Supervisor extension receives ACD Group overflow calls only.
2 = Supervisor extension receives ACD Group calls just like all other agents.
An ACD Group can have only one supervisor. In addition, an extension can be a
supervisor for only one ACD Group.
Conditions
If you assign an extension as a ACD Group Supervisor in this program, you
cannot program the same extension as a System Supervisor in
Program 41-01-01.
Feature Cross Reference
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-04 : ACD Group Supervisor
Level:
SA
Input Data
ACD Group No.
01~64
Item
No.
Item
Input Data
Default
01
Group Supervisor
Extension
Extension Number (Up to eight digits)
No
Setting
02
Operation Type
0 = Do not receive any ACD incoming calls (No)
1 = Receive ACD incoming calls in case of
overflow (Busy)
2 = Receive ACD incoming calls all the time (Yes)
0