NEC SV8500 Operation And Maintenance Manual - page 174
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CHAPTER 2
Operations of SV8500 Server
(10) ATT Answer Peg Count
The following shows ATT Answer Peg Count Listup Report and description of symbols in the report.
•
Attendant Number
: ATTOCON number
•
Answered within 0 to 10 seconds
: The number of times that Attendant answers a C.O. incom-
ing call within a period of time (0-10 seconds)
•
Answered within 10 to 30 seconds
: The number of times that Attendant answers a C.O. incom-
ing call within a period of time (10-30 seconds)
•
Answered within 30 to 60 seconds
: The number of times that Attendant answers a C.O. incom-
ing call within a period of time (30-60 seconds)
•
Answered calls exceeding 60 sec-
onds
: The number of times that Attendant answers a C.O. incom-
ing call after more than 60 seconds have past
Note:
The traffic data on the above report is an example.
1
13
9
1
3
6
0
6
0
1
5
0
Start Time: 10/27 01:01
End Time: 10/27 23:59
10, 27, 2005
[LOCALHOST::DTFA]
*
Attendant Answering Peg Count Data (DTF501)
*
Attendant Number
1
0
0
Answered within
TRAFFIC MEASUREMENT
0
1
2
3
4
5
0 to 10 seconds
Answered within 10
to 30 seconds
Answered within
30 to 60 seconds
Answered calls
exceeding 60 seconds
2
0
1
1
0
2
3
3
0
1
0
1
0
0
0
0
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