NEC SV8500 Operation And Maintenance Manual - page 510
– 463 –
CHAPTER 3
System Messages
The following provides the troubleshooting for “Definition of Fault Information”. If the appropriate solution is not
in the list, contact NEC engineers.
Table 3-2 Troubleshooting For Fault Information
FNC(
)
INF(
)
FLT(
)
SOLUTION
02
01
01
This message is output when the LAN cable link on the front panel of the
circuit card (PHA/PHD/IP PAD) indicates link-down.
The cause could be considered that LAN cable between HUB and the
circuit card is abnormal. Make sure the cables, if necessary, replace the
appropriate one with the new one.
02
03
This message is output when outgoing buffer from Telephony Server to
IP terminals is overflowed. Make sure the IP terminals’ status, whether
network congestion or packet delay occurs.
04
01
This message is output when a communication port on the counter PHC
is abnormal. Make sure the network status and the network
configuration. If the error keeps occurring, reset the TCP/IP module.
04
This message is output when the PHC connection number exceeds the
maximum number (64). Make sure the number and adjust it if it does.
03
01
02
This message is output when the real-time protocol (RTP) packet loss
occurs beyond allowed time or period.
The cause could be considered as some of the network problems such as
hardware fault and LAN fault. However, it might be temporary problem
due to the traffic congestion. If the error keeps occurring occasionally,
ask the network administrator.
04
ALL
ALL
Refer to Table 3-3.
05
01/02
ALL
This message is output when the fault occurs in the system initialization
or the registration process abnormality of IP station number.
The cause could be considered as some of the network problem such as
hardware fault and LAN fault. Check the card. If the card works properly,
the fault might be temporary. If the card does not work properly, replace
it with a new one. If the error keeps occurring after the replacement,
contact NEC engineers.
03
01
This message is output when the connection cannot establish between
PHA/PHE and MC, Telephony Server and IP terminals.
The cause could be considered that related equipment (such as LAN,
MC, MG, or PHA/PHE) is abnormal. Make sure that the MC/MG with
the MAC address shown on the message is available to use. If it is listed
as available, keep watching it. Otherwise, contact NEC engineers.
Specify the cause location of the fault as follows:
If the health check error occurs in PHA/PHE accommodating all the
MCs, the error might occur in the system, PHA/PHE or PHA/PHE-side
network.
If the health check error occurs in specified MC,
the error might occur on the speech path connecting the MC.
04
01
This message [33-R/S] is output when the Telephony Server
communication port is abnormal. If the message keeps occurring, reset
the TCP/IP module.
3
4
5