NEC Univerge SV8100 Programming Manual - Program 41 : Acd Setup
Issue 11.0
UNIVERGE SV8100
2 - 476
Program 41 : ACD Setup
Description
In Program 41-02 : ACD Group and Agent Assignments, for each ACD extension
number, assign an ACD Group (1~64). An ACD Group number is assigned to each
Work Period number (1~8).
The assigned extension works as an ACD agent extension in the following cases:
The trunk belonging to an ACD group receives an incoming call while an ACD agent
is logged in.
An extension transfers a call to an ACD group using the ACD group pilot number.
An incoming call is received with a DID/DISA number which is assigned as an ACD
pilot number.
Conditions
None
Feature Cross Reference
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-02 : ACD Group and Agent Assignments
Level:
SA
Input Data
Extension Number
Up to eight digits
Item
No.
ACD Work Period Mode Number
ACD Group No.
Default
01
1~8
0~64
0 = No setting
0