NEC Univerge SV8100 Programming Manual - Program 41 : Acd Setup
Issue 11.0
UNIVERGE SV8100
2 - 480
Program 41 : ACD Setup
Description
Use
Program 41-05 : ACD Agent Work Schedules
to set up the Work Schedules for
ACD Agents and Groups. For each ACD Work Schedule (1~4), designate the start
and stop times for each of the eight Work Periods. After you set up the schedules in
this program, assign them to days of the week in Program 41-07. (This is the same
program used by the Trunk Work Schedules.)
ACD extensions can log in only during their work period. ACD extensions receive the
following calls when they are logged in.
ACD Call on a Trunk
When the incoming ring group is assigned in the operating time (Program 41-03 and
41-06).
ACD Pilot Number Call
Any time – if ACD extensions are available.
Conditions
None
Feature Cross Reference
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-05 : ACD Agent Work Schedules
Level:
SA
Input Data
ACD Work Schedule Time Pattern
1~4
Item
No.
Work Period
Mode Number
Start Time
End Time
Default
01
1~8
0000~2359
0000~2359
(Start) 0000
(End) 0000