NEC Univerge SV8100 Programming Manual - Program 41 : Acd Setup
Issue 11.0
UNIVERGE SV8100
2 - 500
Program 41 : ACD Setup
Description
Use Program 41-19 : ACD Voice Mail Delay Announcement
to assign VM8000
InMail Master Mailboxes (PRG 47-03) as ACD Delay Announcement Mailboxes.
Program 41 : ACD Setup
41-19 : ACD Voice Mail Delay Announcement
Level:
SA
Input Data
ACD Group Number
1 ~ 64
Item
No.
Item
Input Data
Default
01
Delay Message Start Timer
Determine the time the system waits before playing the
Delay Message.
0 ~ 64800 (sec)
0
02
Mailbox Number for 1st Announcement Message
Assign the Voice Mail ACD Announcement Mailbox as the
message source for the 1st Announcement Message.
Dial
(up to eight digits)
No Setting
03
1st Delay Message Sending Count
Determine the 1st Delay Message Sending Count. This
entry must be set to 1 or higher for the message to play.
0 = No message is
played.
1 ~ 255
0
04
Mailbox Number for 2nd Announcement Message
Assign the Voice Mail ACD Announcement Mailboxes as
the message source for the 2nd Announcement Message.
Dial
(up to eight digits)
No Setting
05
2nd Delay Message Sending Count
Determine the 2nd Delay Message Sending Count. This
entry must be set to 1 or higher for the message to play.
0 = No message is
played.
1 ~ 255
0
06
Wait Tone Type at Message Interval
Determine what the caller hears between the messages.
0 = Ring Back
Tone
1 = Music On Hold
Tone
2 = Background
Music Source
0
07
ACD Forced Disconnect Time after 2nd
Announcement
Assign the time the system should wait after the end of
the ACD Delay Message before disconnecting.
0 ~ 64800 (sec)
0