NEC Univerge SV8100 Programming Manual - Program 41 : Acd Setup
UNIVERGE SV8100
Issue 11.0
SV8100 Programming Manual
2 - 507
Description
Use
Program 41-24 : Caller ID Marking Setup
to assign Enable/Disable the availability
of setting that the ACD Agent can mark the originator caller ID, system base.
Conditions
None
Feature Cross Reference
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-24 : Caller ID Marking Setup
Level:
SA
Input Data
ACD Group No.
01~64
Item
No.
Item
Input Data
Default
01
Caller ID Marking Setup
Enable/Disable the availability of setting that the ACD
Agent can mark the originator caller ID, system base.
0: Disable
1: Enable
0
02
ACD Agent Info for Caller ID
Set whether the Agent ID or extension number of the
ACD Agent is used to mark with the CID in the buffer.
0: Agent Extension
Number
1: ACD Agent ID
0
03
Caller ID Buffer Clear Timer
Set time interval for clearing stored Caller ID record in
buffer.
1~168 (hours)
24
04
Caller ID Buffer Store Size
Set the Caller ID Buffer Size. When the number of
CID records is over the limit, CID buffer threshold
alarm (71) can be reported.
1000~10000
10000