NEC Univerge SV8100 Programming Manual - Program 41 : Acd Setup
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966
Issue 11.0
UNIVERGE SV8100
2 - 496
Program 41 : ACD Setup
Description
Use Program 41-16 : ACD Threshold Overflow
to define the value of the ACD
threshold call overflow and the mode for each ACD group.
Conditions
None
Feature Cross Reference
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-16 : ACD Threshold Overflow
Level:
SA
Input Data
ACD Group No.
01~64
Item
No.
Item
Input Data
Default
01
Number of Calls in Queue
Define the maximum number of
calls allowed in the ACD queue
before overflow occurs.
0~200
0 = No Limitation
0
02
Operation Mode for ACD Queue
Define how the system should
handle calls when the number of
calls in queue exceeds the
threshold.
0 = The last waiting call is
transferred
1 = The longest waiting call is
transferred
2 = Send Busy Tone
0